Don’t get caught by the AGL Electricity Account or other ill-intended emails.


A new batch of malicious emails is doing the rounds, attempting to give unauthorised personnel access to your computer or documents.

Generally the email authors will use such access to hold your computer to ransom, demanding hundreds of dollars to decrypt your data, or relinquish control of your computer back to you.

Here are three simple, essential checks that you can do to ensure any emails you receive aren’t dangerous.



Check The Sender

If you have an email that purports to be from a utility supplier, for example, check the sender's email address.

In the screenshot below, we have an email from AGL with the subject 'Your Monthly Bill', but look at the sender's email address.

Legitimate emails almost always come from an email address ending with the company name. Eg- any email from Smarte will end with

While the below example claims to be from AGL, the email address itself is suspect.


Check Link URLs 

Next, you can view the web address that attachments and links in the email are coming from.

Using our AGL email example, you’d expect any billing information for your account to be accessed somewhere on the AGL website

For this check, we compare where we expect the link to take us with where it actually takes us.

Hovering over an email link will bring up a small preview of the link address in the bottom edge of your web browser. Eg.


Other email clients like Outlook and Mail might show the link close-to your cursor as you hover over the link.


If you find the link doesn’t take you to where you would expect, its best to call the sender and check the email is legitimate. 


Ask Someone

Quite simply, if something doesn't seem right and an email is triggering alarm bells, it’s probably worth checking with someone else.

Don’t hesitate to give us a call and we’ll be happy to let you know if the email is legitimate or not.